Members ‘Value and Satisfaction’ Survey
The club President, Club Captain and the general committee are keen to get your opinion and views about Letchworth Golf club, our Club.
What follows are 8 questions regarding our course, General committee, Head professional, clubhouse and catering facilities.
The questions are aimed to establish your level of satisfaction or recommendation in respect to each area. There is also a ‘free text’ box for you to add comments, thoughts or suggestions.The survey is completely confidential. Results, once compiled, will be shared with all members at the summer EGM and afterward on-line.
Our survey has a distinct rating / scoring system:
Rate / Score your answer to a question with a 4 or 5 indicates you are a ‘Promoter’
Rate / Score your answer with a 3 means you are classified as ‘Passive’
Rate / Score your answer with 0, 1 or 2 identifies you as a ‘Detractor’
Once all the surveys are completed and all the ratings/score recorded. We calculate overall membership satisfaction by subtracting the percentage of ‘Detractors’ from the percentage of ‘Promoters’. This will give us an overall + positive or – negative rating. Please note; Passives only count towards the total number of member respondents.
The survey will open today and close after 10 working days. The survey will be held electronically via an email link to our IG system. For members without email, access to the survey will be available in the clubhouse.
Please do not share the link to the survey with anyone else. The link is unique to you!
Thank you in advance for your feedback.